Customer reviews of Hoodhill Motor Company Ltd

By Nick R on 29 March 2020 | Purchase not verified

Not a good experience at all, purchased car from them, they stated on collecting the car the they have done a service along with the MOT (in which had advisories) On inspection a few days later the oil filter and oil had not been changed as stated and confirm via service book, after contacting them they stated that the garage forgot to do the oil and filter change when they did the MOT – funny though they remembered to fill out the service book and stamp it! They ordered oil filter and oil from eurocarparts and I collected this and paid our machinal to complete, they did offer to pay for that and refund £100.00 not seen yet and its been 7 days!. A few days later the car had continued starting problems, the engine turning over and over and not starting straight away, after speaking with our mechanics they confirmed that it would either be camshaft sensor and or cambelt sensor to repair around £70.00 – they advised that I should contact the Warranty company. Then the engine management l

Reply from Hoodhill Motor Company Ltd on 30/03/20

Hi Nicky, thank you for your review. As the Managing Director i am concerned you feel this way. As you can see from our 43 5 star reviews the team certainly don't operate like this. Just to confirm what we have done for you as a Dealership: £100 has been sent to you within the 7 days A full refund of the car has been offered-You declined. I have received a video from yourself showing the car starting with no issues Explained that garages may be closed due to COVID19 and offered a full refund. Please feel free call me direct on 029 2240 2145 to discuss anything further as we are always happy to help any customer. Many Thanks HoodHill Motor Company

By Jennifer B on 29 March 2020 | Purchase not verified

Amazing service couldn't do enough for me. Was desperate for a car during COVID19 lock down as I'm a key worker. Small deposit over the phone and collected within 24hrs with full MOT and service. Couldn't fault Alex and Wayne show room clean and spotless very friendly and professional and to top it off 2 bottles of prosecco one for the car and one for being keyworker.

Reply from Hoodhill Motor Company Ltd on 09/04/20

Thank you very much for your kind and excellent review Jennifer, we hope you enjoy your new vehicle and we look forward to seeing you in the future. Kind regards Hoodhill Motor team Review Authenticated Invoice ref: 4678-HHM-6388

By Gareth E on 25 March 2020 | Purchase not verified

Amazing customer service! After an initial welcome we were left to view the cars with no pressure but staff were close by to answer any questions we had. Staff were very friendly and knowledgeable. The purchase was easy with a quick turn around. A very happy customer.

Reply from Hoodhill Motor Company Ltd on 09/04/20

Thank you very much for your kind and excellent review Gareth, we hope you enjoy your new vehicle and we look forward to seeing you in the future . Kind regards Hoodhill Motor team Review Authenticated Invoice ref: 4683-HHM- 3568

By Rosie D on 17 March 2020 | Purchase not verified

Fab service from start to finish. Would recommend to anyone! Absolutely love my ka :)

Reply from Hoodhill Motor Company Ltd on 09/04/20

Thank you very much for your kind and excellent review Rosie, we hope you enjoy your new vehicle and we look forward to seeing you in the future. Kind regards Hoodhill Motor team Review Authenticated Invoice ref: 5739-HHM-5478

By Lee S on 11 March 2020 | Purchase not verified

I bought a nissan navara, excellent customer service, my truck is great, I would definitely recommend hill hood motors to anyone looking for a vehicle.

Reply from Hoodhill Motor Company Ltd on 12/03/20

Hi Lee, thank you very much for your review, we are very glad that enjoyed your experience with us and we look forward to seeing you again in the future, hope you enjoy your new vehicle. Kind regards Hoodhill Motor team Review Authenticated Invoice ref : 6748-HHM-7864

By Adrian M on 08 March 2020 | Purchase not verified

Very helpful, friendly can’t do enough to help you very pleased with the service from them

Reply from Hoodhill Motor Company Ltd on 12/03/20

Hi Adrian, thank you for your kind review, we are happy that you enjoyed your experience with us, we hope you enjoy your new car and we look forward to seeing you again. Kind regards Hoodhill Motor team Review Authenticated Invoice Ref: 8723-HHM-6359

By Shane H on 07 March 2020 | Purchase not verified

Excellent customer service, really friendly and welcoming environment! Couldn’t do more for myself and my partner! Would highly recommend!

Reply from Hoodhill Motor Company Ltd on 12/03/20

Hi Shane, thank you very much for your excellent review, we are glad that you enjoyed your time with us. we hope you enjoy your new car and we look forward to seeing you again. Kind regards Hoodhill Motor team Review Authenticated Invoice Ref: 8460-HHM-7635

By JOANNE G on 07 March 2020 | Purchase not verified

My husband picked his new car up from you yesterday and was very impressed with your customer service. He said the man was a very nice guy. Not at all pushy and very knowledgeable and helpful. He would definitely recommend. Thank you.

Reply from Hoodhill Motor Company Ltd on 12/03/20

Hi Joanne, thank you very much for your kind and excellent review, we are glad you enjoyed your experience with us and hope you enjoy your new car. We look forward to seeing you again. Kind regards Hoodhill Motor team. Review Authenticated Invoice Ref: 7098-HHM-3429

By Craig D on 02 March 2020 | Purchase not verified

Picked up our new car today, a very easy and pleasant process from begging to end, the team are really friendly and offer a no pressure sell environment, thank you all for a smooth no hassle sale, I'm sure we will be back in the future. 5 star service

Reply from Hoodhill Motor Company Ltd on 03/03/20

Hi Craig, thank you very much for such a brilliant review, we are glad that you enjoyed your experience with us and we hope you enjoy your new car and we look forward to seeing you again in the future. Kind regards Hoodhill Motor Team Review authenticated invoice ref: 4684-HHM- 1286

By Damon P on 29 February 2020 | Purchase not verified

Good pair of lads! Swift and excellent service! Definitely deal with them again!

Reply from Hoodhill Motor Company Ltd on 03/03/20

Hi Damon, thank you for such a kind review, we hope you enjoy your new car and we look forward to seeing you again in the future. Kind regards Hoodhill Motor Team Review authenticated invoice ref: 6754-HHM-1428